30 Money Back Guarantee

All products ordered through epsbSAMPLES.com are guaranteed to be of highest quality material and workmanship available in their respective price range. Return of merchandise for any reason mush be done within 30 days of invoice date.

Merchandise must be in new condition, unused, and with all original tags.

--Merchandise damaged or broken in transit must be reported to your UPS or freight carrier immediately. epsbSAMPLES.com will not credit or refund any damaged goods not inspected by the carrier.

--No returns will be exchanged or credited unless accompanied by a valid return authorization number.

The above return policy applies to merchandise ordered through epsbSAMPLES.com and shipped by epsbSAMPLES.com. This policy does not apply to warehouse sales and other web stores.

Merchandise Return Instructions
Contact Customer Service for instructions first by email or by calling TOLL FREE 1-800-998-8608 Monday-Saturday 9am-5pm MST. In most cases we will instruct you hold for inspection by carrier.

Return instructions:

1. Obtain a return authorization code – El Paso Saddleblanket Customer Service by email or by calling 1-800-998-8608 Monday-Saturday 9-5,MST. Have your Order Number ready.
2. Enclose a copy of the packing slip or invoice with your return; if you no longer have the slip, enclose the following information so we can process your return quickly and accurately:
   --Your full name
   --Proof of purchase (invoice or packing list copy) and/or your order number
   --Reason for return
   --Desired action (replace item or refund)
3. Ship your return merchandise, pre-paid and insured for your protection, via UPS or parcel post to:
   
   IMPORTANT: You must ship your return INSURED. If we receive your return broken, we will be unable to issue refund or credit.
   El Paso Saddleblanket
   ATTN: Sample Sales
   6926 Gateway East
   El Paso, TX 79915