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30 Money Back Guarantee
All products ordered through Saddleblanket.com are guaranteed to be of highest
quality material and workmanship available in their respective price range.
Return of merchandise for any reason mush be done within 30 days of invoice
date.
Merchandise must be in new condition, unused, and with all original tags.
--Merchandise damaged or broken in transit must be reported to your UPS
or freight carrier immediately. Saddleblanket.com will not credit or refund
any damaged goods not inspected by the carrier.
--No returns will be exchanged or credited unless accompanied by a valid
return authorization number.
The above return policy applies to merchandise ordered through Saddleblanket.com
and shipped by Saddleblanket.com. This policy does not apply to warehouse
sales and other web stores.
Merchandise Return Instructions
Contact Customer Service for instructions first by
email or by calling TOLL FREE 1-800-998-8608 Monday-Saturday 9am-5pm
MST. Refunds are given on merchandise only and not shipping. In most cases we will instruct you hold for inspection by carrier.
Return instructions:
- Obtain a return authorization code – El Paso Saddleblanket Customer
Service by email or by
calling 1-800-998-8608 Monday-Saturday 9-5,MST. Have your Order Number
ready.
- Enclose a copy of the packing slip or invoice with your return; if
you no longer have the slip, enclose the following information so we
can process your return quickly and accurately:
--Your full name
--Proof of purchase (invoice or packing list copy) and/or your order
number
--Reason for return
--Desired action (replace item or refund)
- Ship your return merchandise, pre-paid and insured for your protection,
via UPS or parcel post to:
IMPORTANT: You must ship your return INSURED. If we receive your
return broken, we will be unable to issue refund or credit.
El Paso Saddleblanket
ATTN: Sample Sales
6926 Gateway East
El Paso, TX 79915
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