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How to Order
The quickest and easiest way to place your order is through our secure
website.
Of course, if you have any questions, please
contact us by email or CALL TOLL FREE at 1-800-998-8608 Monday-Saturday
9am-5pm MST.
Checking Your Order Status
When your order ships, UPS will send you an automatically generated email*
containing your package tracking number(s) along with information about
how to track your order.
*(this shipping confirmation is sent to the email address that you supplied
when you placed your order)
To Contact Customer Service, Click Here
Canceling Your Order
If your order has not been shipped, you may cancel you order at anytime.
Send an email including
your name, address, and order number and a customer service representative
will contact you with the status of your order.
Credit Card Security
Safe Technology: Our secure server software (SSL) is the industry
standard and among the best software available today for secure commerce
transactions. It encrypts all of your personal information, including
credit card number, name, and address, so that it cannot be read as the
information travels over the Internet
We have been guarding the security of tens of thousands of customers since
1970.
Privacy Policy
The privacy of our customers is of the utmost importance to El Paso
Saddleblanket Co. We do not sell or rent any personal information from
to anyone.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address. Out of respect for our users privacy we
provide a way to opt-out of these communications.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about
our site, we ask them for the friend’s name and email address. epsbSamples.com
will automatically send the friend a one-time email inviting them to visit
the site. epsbSamples.com stores this information for the sole purpose
of sending this one-time email and tracking the success of our referral
program. The friend may contact epsbSamples.com by email to request the
removal oft his information from our database.
30 Money Back Guarantee
All products ordered through epsbSAMPLES.com are guaranteed to be of highest
quality material and workmanship available in their respective price range.
Return of merchandise for any reason mush be done within 30 days of invoice
date. Merchandise must be in new condition, unused, and with all original
tags.
--Merchandise damaged or broken in transit must be reported to your UPS
or freight carrier immediately. epsbSAMPLES.com will not credit or refund
any damaged goods not inspected by the carrier.
--No returns will be exchanged or credited unless accompanied by a valid
return authorization number.
The above return policy applies to merchandise ordered through epsbSAMPLES.com
and shipped by epsbSAMPLES.com. This policy does not apply to warehouse
sales and other web stores.
Merchandise Return Instructions
Contact Customer Service for instructions first by
email or by calling TOLL FREE 1-800-998-8608 Monday-Saturday 9am-5pm
MST. In most cases we will instruct you hold for inspection by carrier.
Return instructions:
- Obtain a return authorization code – El Paso Saddleblanket
Customer Service by email
or by calling 1-800-998-8608 Monday-Saturday 9-5,MST. Have your Order
Number ready.
- Enclose a copy of the packing slip or invoice with your return;
if you no longer have the slip, enclose the following information
so we can process your return quickly and accurately:
--Your full name
--Proof of purchase (invoice or packing list copy) and/or your order
number
--Reason for return
--Desired action (replace item or refund)
- Ship your return merchandise, pre-paid and insured for your protection,
via UPS or parcel post to:
IMPORTANT: You must ship your return INSURED. If we receive your
return broken, we will be unable to issue refund or credit.
El Paso Saddleblanket
ATTN: Sample Sales
6926 Gateway East
El Paso, TX 79915
Sales Tax
Purchases from this site are not subject to sales tax unless the billing
and/or shipping address given is within the state of Texas. This policy
is subject to change at anytime based on e-commerce laws, rules, and regulations.
Legal Disclaimers
The products manufactured by El Paso Saddleblanket are not Indian produced,
an Indian product or the product of a particular Indian, Indian Tribe
or Indian Arts and Crafts Organization as defined by 25 USC, 305 et seq.
More info.EL PASO SADDLEBLANKET CO., INC. forbids the reproduction of
its photographs in printed material or scanning or copying its images
on the Internet, and restricts the usage of its trade names and products
under copyright.
Errors and Inaccuracies
We strive to provide complete, accurate, up-to-date information on epsbSAMPLES.com.
Unfortunately, it is not possible to ensure that any Web site is completely
free of human or technological errors. This site may contain typographical
mistakes, inaccuracies, or omissions, some of which may relate to pricing
and availability, and some information may not be complete or current.
We reserve the right to correct any errors, inaccuracies or omissions
at any time, and to change or update information at any time without prior
notice.
Prices
Prices and products available are subject to change without notice.
Shipping Information
Shipping Methods
The following shipping types are offered by El Paso Saddleblanket. Shipping
times are estimated, NOT guaranteed, and may vary during holiday seasons.
Standard
(contiguous 48 United States only)
Delivery within 5-7 business days after your order
leaves our warehouse.
May be shipped by UPS, FedEx, or USPS at the choice of
El Paso Saddleblanket.
Saturday & Sunday delivery is not available. |
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3 DAY
Expected delivery within 2 business days after your order
leaves our warehouse (usually 2-3 days after your order
is placed).
Signature may be required.
Not available for shipments to U.S. territories, PO boxes,
or APO addresses.
Not available for heavy items or items shipped directly
from the manufacturer.
Weekend delivery is not available.
Additional shipping charges apply |
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NEXT DAY AIR
Expected delivery the next business day after your order
leaves our ware house (usually 2-3 days after your order
is placed).
Signature may be required
Not available for shipments to U. S. territories, PO boxes,
or APO addresses.
Not available for heavy or bulky items that require crating.
Weekend delivery is not available.
Additional shipping charges apply |
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Flat Rate Shipping Promotion
$5.95 Flat Rate standard ground shipping for all orders that ship standard
ground within the 48 continental United States.
Flat rate shipping notes:
--Is available only in the continental 48 states.
--Is not valid with any other offer.
Flat rate shipping promotion is subject to change or cancellation at any
time. Flat rate shipping promotion only applies on epsbsamples.com webstore purchases.
Credit Cards Accepted
El Paso Saddleblanket accepts the following credit cards for online purchases:
American Express
VISA
MasterCard
Discover
Credit Cards: Credit cards are only billed at the time the order ships.
If the amount charged exceeds your credit limit or is otherwise declined,
we will attempt to contact you for payment.
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